Refund & cancellation

Last updated: 8 October 2026

This policy applies to paid financial planning consultations and plan-review sessions offered by DataLattice Independent Finance Co., Ltd. (Tax ID 0105104332181). Fees are quoted in THB before you pay.

Eligibility for refunds

You may request a refund when:

• We cancel a session and cannot offer a reasonable alternative time within 14 days (proposed window, pending business confirmation).
• You cancel at least 48 hours before the scheduled start and no substantive preparatory work has been performed (proposed threshold, pending business confirmation).
• We determine that the engagement falls outside the scope we described in writing.

Partial refunds may apply when work has partially started (for example, a draft plan memo already delivered).

Non-refundable items

• Sessions marked completed after delivery of the agreed summary or review notes.
• No-shows without notice within 24 hours of start time (proposed rule, pending business confirmation).
• Third-party costs we pay on your behalf (government fees, courier) once incurred.

Rescheduling

You may reschedule once without fee if you notify us at least 24 hours ahead (proposed, pending business confirmation). Additional moves may incur an administrative fee stated in your engagement letter.

How to request a refund

Email info@datalattice.digital or call +66-53-218-647 with your name, session date, and reason. We acknowledge within 3 business days and decide within 10 business days (proposed timelines, pending business confirmation).

Approved refunds return to the original payment method when possible; bank transfers in Thailand typically settle within 7–14 business days depending on your institution.

Deposits

If a deposit is required to hold a slot, it is applied to the session fee on attendance. Deposit refundability follows the cancellation windows above.

Disputes

We aim to resolve concerns directly. If unresolved, you may pursue remedies under the Consumer Protection Act B.E. 2522 where applicable.

Business contact

DataLattice Independent Finance Co., Ltd.
128/5,Nimmanahaeminda Road,Mueang Chiang Mai,Chiang Mai · 50200 Chiang Mai · Thailand
info@datalattice.digital · +66-53-218-647